QUICK SUMMARY: Dental offices that are impacted by the ransomware attack on Change Healthcare may experience delays in claim payments, revenue cycle disruptions and impacts to their e-prescribing platforms. Offices that use services tied to Change Healthcare should keep track of their claims and take other actions such as changing over to another clearinghouse or printing and mailing their claims. Watch “What dental practices need to know about the Change Healthcare attack” for recommended actions.
The Feb. 21 ransomware attack on Change Healthcare continues to create problems for health care practices’ cashflow and patients’ prescription access nationwide. Impacted dental offices may experience delays in claim payments and revenue cycle disruptions.
In a video interview with DrBicuspid, insurance expert Teresa Duncan urges dental practices that use services tied to Change Healthcare to:
- Keep track of their claims.
- Do one of the following: Change over to another clearinghouse, (2) print their claims and mail them via snail mail or (3) hold their claims and wait for the situation to resolve.
- Understand that mailing claims may not be an option if the claims require electronic attachments.
- Contact their IT companies to ensure no attacks on the practice systems have occurred.
- Check eligibility and benefits thr樂威壯
ough the online portals of their dental benefit plans. - Follow status updates on specific products and services at https://status.changehealthcare.com/.
Watch the 15-minute video interview “What dental practices need to know about the Change Healthcare cyberattack.”
Some e-prescribing platforms also have been impacted. In this circumstance, prescribers may use paper forms for prescriptions for a time until they can return to or obtain new e-prescribing service.
See cyberattack response FAQ and updates on claims and payment options from United Healthcare.
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